EM 13c: Enterprise Manager 13c Cloud Control Fleet Maintenance Patching 19c SIDB Fails to Shut Down Database with Error 001
(Doc ID 2695797.1)
Last updated on NOVEMBER 16, 2022
Applies to:
Enterprise Manager for Oracle Database - Version 13.3.2.0.0 and laterInformation in this document applies to any platform.
Symptoms
Enterprise Manager (EM) 13.3.2 Cloud Control Fleet Maintenance
When attempting to patch a 19c SIDB with Fleet Maintenance, the following error occurs in UPDATE_DB operation, step "Shutdown database instance from source Oracle home" when the database is shut down and the deployment procedure tries to check its status:
$emcli db_software_maintenance -performOperation -name="Update DB" -purpose=UPDATE_DB -target_type=oracle_database -target_list="<DB_TARGET_NAME>" -normal_credential="ORACLE:SYSMAN"
-privilege_credential="ROOT:SYSMAN"
ERROR
-----------------------
Job Steps Log for Job :Shutdown database instance from source Oracle home
Customer Log:
Problematic: state UNKNOWN
Mon Jul 27 14:42:28 2020 - Database [<ORACLE_HOME> (OH), <SID> (SID)] in state UNKNOWN, ErrorCode=1
Mon Jul 27 14:42:28 2020 - DB with SID <SID> and <ORACLE_HOME> (OH) is running
Error: 001
Error shutting down database [<ORACLE_HOME> (OH), <SID> (SID)]
command failed
-privilege_credential="ROOT:SYSMAN"
ERROR
-----------------------
Job Steps Log for Job :Shutdown database instance from source Oracle home
Customer Log:
Problematic: state UNKNOWN
Mon Jul 27 14:42:28 2020 - Database [<ORACLE_HOME> (OH), <SID> (SID)] in state UNKNOWN, ErrorCode=1
Mon Jul 27 14:42:28 2020 - DB with SID <SID> and <ORACLE_HOME> (OH) is running
Error: 001
Error shutting down database [<ORACLE_HOME> (OH), <SID> (SID)]
command failed
Cause
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