My Oracle Support Banner

EM 13c: Enterprise Manager 13c Cloud Control Fleet Maintenance Patching 19c SIDB Fails to Shut Down Database with Error 001 (Doc ID 2695797.1)

Last updated on NOVEMBER 16, 2022

Applies to:

Enterprise Manager for Oracle Database - Version and later
Information in this document applies to any platform.


Enterprise Manager (EM) 13.3.2 Cloud Control Fleet Maintenance

When attempting to patch a 19c SIDB with Fleet Maintenance, the following error occurs in UPDATE_DB operation, step "Shutdown database instance from source Oracle home" when the database is shut down and the deployment procedure tries to check its status:

$emcli db_software_maintenance -performOperation -name="Update DB" -purpose=UPDATE_DB -target_type=oracle_database -target_list="<DB_TARGET_NAME>" -normal_credential="ORACLE:SYSMAN"

Job Steps Log for Job :Shutdown database instance from source Oracle home
Customer Log:
Problematic: state UNKNOWN
Mon Jul 27 14:42:28 2020 - Database [<ORACLE_HOME> (OH), <SID> (SID)] in state UNKNOWN, ErrorCode=1
Mon Jul 27 14:42:28 2020 - DB with SID <SID> and <ORACLE_HOME> (OH) is running
Error: 001
Error shutting down database [<ORACLE_HOME> (OH), <SID> (SID)]
command failed



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.