Enterprise Manager 13.4 Cloud Control New Agent Install on AIX: Script root.sh Fails On Run - All Jobs Go Into SUSPENDED State (Doc ID 2733260.1)

Last updated on AUGUST 19, 2022

Applies to:

Symptoms

EM13.4

Fresh install of EM agent on AIX server version 7.1

Symptom 1:

All scheduled OS jobs on this host go into SUSPENDED state.

They are SKIPPED at the time of execution. The Skipped Reason is "The grace period expired."

Symptom 2:

Running the root.sh script for the same agent fails and returns error stack:

NmoVerificationResult[output(exec(): 0509-036 Cannot load program nmo because of the following errors:
0509-130 Symbol resolution failed for nmo because:
0509-136 Symbol __setjmp (number 26) is not exported from
dependent module /usr/lib/libc.a[shr_64.o].
0509-192 Examine .loader section symbols with the
'dump -Tv' command.
) error() exitCode(255) statusCode(ERR_UNKNOWN)]

gcagent.log has the following entry:

2020-10-15 11:24:51,850 [169:140CBA92:GC.SysExecutor.2 (NmoHealthTask)] INFO - Job Attributes: {JobID=AgentHealthMonitor:1602775491850, KeepAliveRequest=false} Job Command: {/app/oracle/tools/agent13c/agent_13.4.0.0.0/sbin/nmo -verify}
2020-10-15 11:24:52,001 [169:140CBA92] INFO - JobTaskExitPacket {JobTaskExitPacket[exitCode=255,msg=,nlsid=56]}
2020-10-15 11:24:52,001 [169:140CBA92] INFO - NmoVerificationResult[output(exec(): 0509-036 Cannot load program nmo because of the following errors:
0509-130 Symbol resolution failed for nmo because:
0509-136 Symbol __setjmp (number 26) is not exported from
dependent module /usr/lib/libc.a[shr_64.o].
0509-192 Examine .loader section symbols with the
'dump -Tv' command.
) error() exitCode(255) statusCode(ERR_UNKNOWN)]

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.