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EM 13c: BIPublisher Fails to Start With Error "BI Publisher Server is not functioning because of the following reason: Unexpected error occurred. Check error and log files." (Doc ID 2740624.1)

Last updated on JULY 25, 2021

Applies to:

Enterprise Manager Base Platform - Version 13.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

EM 13c BIP fails to start with the following error reported in emctl.log file:

$../gc_inst/em/EMGC_OMS1/sysman/log/emctl.log

2020-12-28 07:41:30,748 [Thread-1] INFO commands.BaseCommand run.605 - <OUT>Starting server BIP ...
2020-12-28 07:42:14,322 [Thread-1] INFO commands.BaseCommand run.605 - <OUT>Successfully started server BIP ...
2020-12-28 07:42:14,323 [Thread-1] INFO commands.BaseCommand run.605 - <OUT>new status of BIP:
2020-12-28 07:42:14,324 [Thread-1] INFO commands.BaseCommand run.605 - <OUT>
2020-12-28 07:42:14,324 [Thread-1] INFO commands.BaseCommand run.605 - <OUT>RUNNING

2020-12-28 07:44:52,481 [main] ERROR commands.BaseCommand logAndPrint.651 - BI Publisher Server is not functioning because of the following reason:
Unexpected error occurred. Check error and log files.

$../gc_inst/user_projects/domains/GCDomain/servers/BIP/logs/BIP.out file reports

<Dec 28, 2020 7:42:14 AM CST> <Notice> <WebLogicServer> <BEA-000330> <Started the WebLogic Server Managed Server "BIP" for domain "GCDomain" running in production mode.>
<Dec 28, 2020 7:42:14 AM CST> <Notice> <Cluster> <BEA-000162> <Starting "async" replication service with remote cluster address "null">
<Dec 28, 2020 7:42:14 AM CST> <Notice> <WebLogicServer> <BEA-000360> <The server started in RUNNING mode.>
<Dec 28, 2020 7:42:14 AM CST> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to RUNNING.>
<Dec 28, 2020 7:42:15 AM CST> <Error> <HTTP> <BEA-101020> <[ServletContext@123267829[app:bipublisher module:xmlpserver path:null spec-version:3.0 version:11.1.1]] Servlet failed with an Exception
java.lang.NullPointerException
at oracle.xdo.servlet.ui.NLSUtils.getSSOLocale(NLSUtils.java:618)
at oracle.xdo.servlet.ui.NLSUtils.getCurrentLocale(NLSUtils.java:310)
at oracle.xdo.servlet.util.ThemeUtils.getMasterCSSURL(ThemeUtils.java:162)
at jsp_servlet.__restart._jspService(__restart.java:185)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:35)
Truncated. see log file for complete stacktrace

Issue is not resolved despite implementing the steps as per the document : EM 13c: BI Publisher Server startup failed (Doc ID 2414235.1)

Cause

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In this Document
Symptoms
Cause
Solution
References


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