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EM 13c: Enterprise Manager 13c Cloud Control Web Tier Fails to Start: getWebTierStatus.182 - Error when checking webtier status: Connection refused: connect (Doc ID 2855519.1)

Last updated on MAY 14, 2022

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Generic Windows

Symptoms

Enterprise Manager (EM) 13.5 Cloud Control

The EM Web Tier fails to start on Oracle Management Service startup with these logged errors:

From <EM_INSTANCE_BASE>/em/EMGC_OMSn/sysman/log/emctl.log
------------------------------------------------------------------------

2022-02-17 18:22:31,336 [main] WARN commands.StatusCommand getWebTierStatus.182 - Error when checking webtier status: Connection refused: connect
2022-02-17 18:22:32,676 [main] INFO commands.BaseCommand logAndPrint.673 - Oracle Management Server is Up
2022-02-17 18:22:32,677 [main] INFO commands.BaseCommand printMessage.429 - statusOMS finished with result: 0

 

From <EM_INSTANCE_BASE>/gc_inst/user_projects/domains/GCDomain/system_components/OHS/ohs_nm.log
-----------------------------------------------------------------------------------------------------------------------

<2022-02-17 15:34:12> <INFO> <OHS-4018> <Starting server ohs1>
<2022-02-17 15:34:12> <INFO> <OHS-0> <Running D:\Oracle\MW13_5\ohs\bin\launch.exe D:\Oracle\MW13_5\ohs\bin\httpd.exe -DOHS_MPM_WINNT -d D:/Oracle/gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -f D:\Oracle\gc_inst\user_projects\domains\GCDomain\config\fmwconfig\components\OHS\instances\ohs1\httpd.conf>
<2022-02-17 15:34:13> <SEVERE> <OHS-0> <D:\Oracle\MW13_5\ohs\bin\launch.exe D:\Oracle\MW13_5\ohs\bin\httpd.exe -DOHS_MPM_WINNT -d D:/Oracle/gc_inst/user_projects/domains/GCDomain/config/fmwconfig/components/OHS/instances/ohs1 -f D:\Oracle\gc_inst\user_projects\domains\GCDomain\config\fmwconfig\components\OHS\instances\ohs1\httpd.conf: exit status = -1073741515>
<2022-02-17 15:34:13> <INFO> <OHS-4005> <Check the instance log file for more information: D:\Oracle\gc_inst\user_projects\domains\GCDomain\servers\ohs1\logs\ohs1.log>
<2022-02-17 15:34:13> <SEVERE> <OHS-0> <Failed to start the server ohs1>

 

Window event log captures below when OMS starts
---------------------------------------------------------

oraopmnperf.dll is missing.

Log Name: Application

Source: Application Error
Date: 2/21/2022 10:48:10 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: xx-xxx-xxxx
Description:
Faulting application name: httpd.exe, version: 2.4.39.0, time stamp: 0x5f55ca84
Faulting module name: oraopmnperf.dll, version: 6.3.9600.20144, time stamp: 0x615be9b3
Exception code: 0xc0000135
Fault offset: 0x00000000000ed170
Faulting process id: 0x1e5c
Faulting application start time: 0x01d8273a6d61e6ec
Faulting application path: D:\Oracle\MW13_5\ohs\bin\httpd.exe
Faulting module path: oraopmnperf.dll
Report Id: ab2b0fc2-932d-11ec-8133-005056a53cbf
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-02-21T15:48:10.000000000Z" />
<EventRecordID>287855572</EventRecordID>
<Channel>Application</Channel>
<Computer>xx-xxx-xxxxx</Computer>
<Security />
</System>
<EventData>
<Data>httpd.exe</Data>
<Data>2.4.39.0</Data>
<Data>5f55ca84</Data>
<Data>oraopmnperf.dll</Data>
<Data>6.3.9600.20144</Data>
<Data>615be9b3</Data>
<Data>c0000135</Data>
<Data>00000000000ed170</Data>
<Data>1e5c</Data>
<Data>01d8273a6d61e6ec</Data>
<Data>D:\Oracle\MW13_5\ohs\bin\httpd.exe</Data>
<Data>oraopmnperf.dll</Data>
<Data>ab2b0fc2-932d-11ec-8133-005056a53cbf</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

Changes

 

Cause

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Changes
Cause
Solution
References


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