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EM 13c: Incident Rules are Not processing Email Notifications, Generates Error: "Updated state by skipping transformation and rule processing" (Doc ID 2856081.1)

Last updated on MAY 03, 2022

Applies to:

Enterprise Manager Base Platform - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

EM 13c Incident Rules are not processing email notifications but gives following message:

Updated state by skipping transformation and rule processing.

$../gc_inst/em/EMGC_OMS1/sysman/log/emoms_pbs.trc reports following errors:

2022-03-14 07:36:56,264 [DeliveryThread-EMAIL1] ERROR notification.pbs logp.251 - Email Delivery Exception: For e-mail notifications to be sent, your Super Administrator must configure an Outgoing Mail (SMTP) Server within Enterprise Manager.
oracle.sysman.emSDK.core.notification.GatewayNotConfiguredException: For e-mail notifications to be sent, your Super Administrator must configure an Outgoing Mail (SMTP) Server within Enterprise Manager.

Cause

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In this Document
Symptoms
Cause
Solution


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