EM 13c: Incident Rules are Not processing Email Notifications, Generates Error: "Updated state by skipping transformation and rule processing"
(Doc ID 2856081.1)
Last updated on MAY 03, 2022
Applies to:
Enterprise Manager Base Platform - Version 13.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
EM 13c Incident Rules are not processing email notifications but gives following message:
Updated state by skipping transformation and rule processing.
$../gc_inst/em/EMGC_OMS1/sysman/log/emoms_pbs.trc reports following errors:
2022-03-14 07:36:56,264 [DeliveryThread-EMAIL1] ERROR notification.pbs logp.251 - Email Delivery Exception: For e-mail notifications to be sent, your Super Administrator must configure an Outgoing Mail (SMTP) Server within Enterprise Manager.
oracle.sysman.emSDK.core.notification.GatewayNotConfiguredException: For e-mail notifications to be sent, your Super Administrator must configure an Outgoing Mail (SMTP) Server within Enterprise Manager.
oracle.sysman.emSDK.core.notification.GatewayNotConfiguredException: For e-mail notifications to be sent, your Super Administrator must configure an Outgoing Mail (SMTP) Server within Enterprise Manager.
Cause
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In this Document
Symptoms |
Cause |
Solution |