EM 13c : EM Console experiencing timeouts during agent patching
(Doc ID 2868395.1)
Last updated on MAY 30, 2022
Applies to:
Enterprise Manager Base Platform - Version 13.4.0.0.0 to 13.5.0.0.0 [Release 13c]Information in this document applies to any platform.
Symptoms
EM 13c : EM Console experiencing timeouts during agent patching.
Observed below errors in <EM_INSTANCE_HOME>/em/EMGC_OMS1/sysman/log/emoms.trc:
[RJob Step 11927228] ERROR swlib.PatchStoreManagerImpl logp.251 - An error occurred while getting patch from the given component: Unexpected error occurred while obtaining the details of the patch component.
oracle.sysman.emInternalSDK.core.patch.swlib.PatchStoreException: Unexpected error occurred while obtaining the details of the patch component.
Caused by: oracle.sysman.emSDK.swlib.storage.StorageException: Error retrieving input stream for file entry '6880880_80121010_226_M.xml'.
at oracle.sysman.swlib.impl.storage.plugin.OMSFileEntryImpl.getInputStream(OMSFileEntryImpl.java:216)
at oracle.sysman.core.patch.swlib.PatchStoreManagerImpl.getPatchFromComponent(PatchStoreManagerImpl.java:1145)
Observed below errors in <EM_INSTANCE_HOME>/em/EMGC_OMS1/sysman/log/emctl.msg:
HealthMonitor Mar 4, 2022 3:29:15 AM OMS Heartbeat Recorder error: Heartbeat recorder timed out. OMS id=48
Critical error err=3 detected in module OMS Heartbeat Recorder
OMS will be restarted. A full thread dump will be generated in the log file
<EM_INSTANCE_HOME>/user_projects/domains/GCDomain/servers/EMGC_OMS1/logs/EMGC_OMS1.out
to help Oracle Support analyse the problem.
Observed that below big size nextgen files getting generated under Central Agent running on OMS Servers:
Observed that below big size nextgen files getting generated under Central Agent running on OMS Servers:
-rw-r----- 1 <user> <group> 0 Mar 23 09:57 nextgen_2022-03-23_09-57-53AM.log.lck
-rw-r----- 1 <user> <group> 27158163 Mar 23 09:58 nextgen_2022-03-23_09-57-53AM.log
-rw-r----- 1 <user> <group> 0 Mar 23 11:08 nextgen_2022-03-23_11-08-11AM.log.lck
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |