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ServiceNow REST Connector connection test fails with correct credentials on AIX. (Doc ID 2903362.1)

Last updated on OCTOBER 17, 2022

Applies to:

Enterprise Manager for Miscellaneous Plug-ins - Version 13.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When you click ‘Ok’ after adding the credentials to the ServiceNow connector you get the following response: ‘Connection test failed, check the oms log file for details. The configuration was saved.’

In the logs, the error message should say:
EM-02856 Failed to do response XSLT for connector <HASH> method getTicket.



Cause

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In this Document
Symptoms
Cause
Solution
References


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