ServiceNow REST Connector connection test fails with correct credentials on AIX.
(Doc ID 2903362.1)
Last updated on OCTOBER 17, 2022
Applies to:
Enterprise Manager for Miscellaneous Plug-ins - Version 13.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
When you click ‘Ok’ after adding the credentials to the ServiceNow connector you get the following response: ‘Connection test failed, check the oms log file for details. The configuration was saved.’
In the logs, the error message should say:
EM-02856 Failed to do response XSLT for connector <HASH> method getTicket.
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |