Siebel Enterprise Target Discovery Pre-Check Fails With Error "No subject alternative names matching IP address xx.xx.xx.xx found" (Doc ID 2998986.1)

Last updated on JANUARY 19, 2024

Applies to:

Enterprise Manager for Siebel - Version 13.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to discover Siebel Enterprise Target in Enterprise Manager(EM) 13.5, discovery pre-check failing and can see the following error in EM console

No Enterprise exists with the specified name

Discovery From Gateway Server Failed

Unable to Discover any Siebel Target

Snippet of the siebelremotelogging.trc

2024-01-10 11:22:23,370 [main] DEBUG discovery.DiscovererBase logMsgInt.319 - getDir() return value is/app/siebel/ses/gtwysrvr/bin/
2024-01-10 11:22:23,378 [main] DEBUG lang.Class logMsgInt.319 - CheckDir - TLSListnerPort :9111
2024-01-10 11:22:23,378 [main] DEBUG discovery.DiscovererBase logMsgInt.319 - installDir isnull
2024-01-10 11:26:28,412 [main] DEBUG discovery.DiscovererBase logMsgInt.319 - getDir() return value is/app/siebel/ses/gtwysrvr/bin/
2024-01-10 11:26:28,417 [main] DEBUG lang.Class logMsgInt.319 - CheckDir - TLSListnerPort :9111
2024-01-10 11:26:28,417 [main] DEBUG discovery.DiscovererBase logMsgInt.319 - installDir isoracle.sysman.siebel.management.emagent.discovery.DiscoveryResult@1d548a08
2024-01-10 11:26:28,417 [main] DEBUG discovery.DiscovererBase logMsgInt.319 - getDir() return value is/app/siebel/ses/gtwysrvr/sys/
2024-01-10 11:26:28,418 [main] DEBUG emagent.EMGatewayAgent logMsgInt.319 - gateway.properties exists, it is IP2017 or higher version, get Siebel hierarchy by REST
2024-01-10 11:26:28,648 [main] ERROR emagent.EMGatewayAgent logMsgInt.319 - Exception when invoking Siebel discovery REST API: https://172.20.8.21:9001/siebel/v1.0/cloudgateway/enterprises?expand=
all
javax.net.ssl.SSLHandshakeException: No subject alternative names matching IP address 172.20.8.21 found

Replication Steps :

1. Install Siebel as per Siebel Installation guide: Installing Siebel CRM

2. Install & configure OMS 13.5: Installing Oracle Enterprise Manager

3. Apply 13.5 OMS & Agent patches: Enterprise Manager Cloud Control Siebel Plugin 13.5 Release Update Bug List

4. Login to EM console --> Targets --> Siebel

5. Click Add to add New Siebel enterprise targets

6. Provide all details and click Discovery Pre-check

7. Discovery Pre-check fails