EM 13.5c: OMS Console Not Accessible After Applying RU17 Patch and Upgrading JDk to 1.8_391 Version
(Doc ID 3002725.1)
Last updated on FEBRUARY 07, 2024
Applies to:
Enterprise Manager Base Platform - Version 13.5.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
- Login to Enterprise Manager Cloud Control Console failed with the error “An internal error has occurred. Check the log file for details".
- OMS and all other components are up and running
- The issue started since upgrading Java/JDK on OMS to version 1.8.0_391 and applying OSS Bundle Patch 33877829
<gc_inst>/user_projects/domains/GCDomain/servers/ohs1/logs/ohs1.log
[2024-01-04T22:34:28.1019+00:00] [OHS] [ERROR:32] [OH99999] [ossl] [client_id: xx.xxx.xx.xxx] [host_id:<host_name.domain>] [host_addr: xx.xxx.xx.xxx] [pid: 54086] [tid: 139982037571328] [user: <oracle>] [VirtualHost: <host_name.domain>:0] OHS:2079 Client SSL handshake error, nzos_Handshake returned 29005(server <host_name.domain>:<portno>)
[2024-01-04T22:34:28.1019+00:00] [OHS] [ERROR:32] [OH99999] [ossl] [host_id: <host_name.domain>] [host_addr: xx.xxx.xx.xxx] [pid: 54086] [tid: 139982037571328] [user: oracle] [VirtualHost: <host_name.domain>:0] OHS:2171 NZ Library Error: Unknown error
[2024-01-04T22:34:28.1019+00:00] [OHS] [ERROR:32] [OH99999] [ossl] [host_id: <host_name.domain>] [host_addr: xx.xxx.xx.xxx] [pid: 54086] [tid: 139982037571328] [user: oracle] [VirtualHost: <host_name.domain>:0] OHS:2171 NZ Library Error: Unknown error
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |