EM 13C: Agent Secure With Third Party Certificates Fails With "ERROR:501:Process custom wallet Operation Failed"
(Doc ID 3037455.1)
Last updated on JULY 29, 2024
Applies to:
Enterprise Manager Base Platform - Version 13.4.0.0.0 and laterInformation in this document applies to any platform.
Symptoms
Secure agent with wallet option is failing with below error :
<AGENT_HOME>/bin/emctl secure agent -wallet <wallet_location>
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
Agent is already stopped... Done.
Securing agent... Started.
Enter Agent Registration Password :
Securing agent... Failed.
Oracle Enterprise Manager Cloud Control 13c Release 5
Copyright (c) 1996, 2021 Oracle Corporation. All rights reserved.
Agent is already stopped... Done.
Securing agent... Started.
Enter Agent Registration Password :
Securing agent... Failed.
Error stack from agent log showing : AGENT_INST_HOME/sysman/log/secure.log
2024-07-24 08:01:58,656 [main] INFO agent.SecureAgentCmd sendWallet.1473 - RESPONSE_STATUS header: ERROR:501:Process custom wallet Operation Failed
2024-07-24 08:01:58,656 [main] INFO agent.SecureAgentCmd sendWallet.1474 - Response body: ERROR
2024-07-24 08:01:58,656 [main] ERROR agent.SecureAgentCmd sendWallet.1489 - Exception caught while sending wallet:
java.lang.Exception: Send wallet error: ERROR:501:Process custom wallet Operation Failed
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.sendWallet(SecureAgentCmd.java:1483) [emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgentWithOMS(SecureAgentCmd.java:634) [emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgent(SecureAgentCmd.java:437) [emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.main(SecureAgentCmd.java:368) [emagentSDK.jar:13.5.0.0.0]
2024-07-24 08:01:58,660 [main] ERROR agent.SecureAgentCmd main.390 - Failed to secure the Agent:
java.lang.Exception: Send wallet error: ERROR:501:Process custom wallet Operation Failed
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.sendWallet(SecureAgentCmd.java:1483) ~[emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgentWithOMS(SecureAgentCmd.java:634) ~[emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgent(SecureAgentCmd.java:437) ~[emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.main(SecureAgentCmd.java:368) [emagentSDK.jar:13.5.0.0.0]
[24-07-2024 08:02:01] USERINFO ::Securing agent... Failed.
2024-07-24 08:01:58,656 [main] INFO agent.SecureAgentCmd sendWallet.1474 - Response body: ERROR
2024-07-24 08:01:58,656 [main] ERROR agent.SecureAgentCmd sendWallet.1489 - Exception caught while sending wallet:
java.lang.Exception: Send wallet error: ERROR:501:Process custom wallet Operation Failed
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.sendWallet(SecureAgentCmd.java:1483) [emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgentWithOMS(SecureAgentCmd.java:634) [emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgent(SecureAgentCmd.java:437) [emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.main(SecureAgentCmd.java:368) [emagentSDK.jar:13.5.0.0.0]
2024-07-24 08:01:58,660 [main] ERROR agent.SecureAgentCmd main.390 - Failed to secure the Agent:
java.lang.Exception: Send wallet error: ERROR:501:Process custom wallet Operation Failed
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.sendWallet(SecureAgentCmd.java:1483) ~[emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgentWithOMS(SecureAgentCmd.java:634) ~[emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.secureAgent(SecureAgentCmd.java:437) ~[emagentSDK.jar:13.5.0.0.0]
at oracle.sysman.emctl.secure.agent.SecureAgentCmd.main(SecureAgentCmd.java:368) [emagentSDK.jar:13.5.0.0.0]
[24-07-2024 08:02:01] USERINFO ::Securing agent... Failed.
Changes
Cause
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