How to Force Stop a Stuck Job in Grid Console (Doc ID 430626.1)

Last updated on JUNE 26, 2017

Applies to:

Enterprise Manager Base Platform - Version 10.2.0.1 to 11.1.0.1 [Release 10.2 to 11.1]
Information in this document applies to any platform.

Goal

Using 10.2 Grid Console.
A scheduled Job Run is stuck in the 'Running' / 'Status Pending' status for many days without any progress. This may occur if the target or the agent on that target machine is down and cannot be reached.

-  Trying to Suspend / Stop this job returns :

All executions of the job were stopped successfully. Currently running steps will not be stopped.
<Job Name is displayed here>

-  After this, the particular Job Execution remains in 'Stop Pending' status. 
   Trying to Stop this job execution returns :

The specified job, job run or execution is still active. It must finish running, or be stopped before it can be deleted. Filter on status 'Active' to see active executions.

-  Choosing the Job and clicking on 'Retry' returns :

"The specified job can not be re-submitted. It either has active executions, or it has no failed executions."

This document provides the steps to forcefully stop the executions of this job and delete it.

 

 

Note:

See the following document for assistance in troubleshooting the EM 12c job system:

<Note 1546696.1> EM 12c: Troubleshooting the Enterprise Manager 12c Cloud Control Job System

 

 

 

Solution

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