Receiving Clear Notifications Unexpectedly for Generic Alert Log Error Status Metric (Doc ID 604385.1)

Last updated on JULY 28, 2017

Applies to:

Enterprise Manager Base Platform - Version 10.2.0.1 to 11.1.0.1 [Release 10.2 to 11.1]
Information in this document applies to any platform.

Symptoms

Enterprise Manager (EM) 10g or 11g Grid Control

 

Email notification has been enabled for Clear / Critical / Warning Severity states, for Metrics:

Generic Alert Log Error
Generic Alert Log Error Status

A Clear email notification is received for the Generic Alert Log Error Status metric as shown below:

Subject: EM Alert: Clear: db10g.us.oracle.com - 0 distinct types of ORA- errors

Target Name=db10g.us.oracle.com
Target Type=Database Instance
Host=xyz.us.oracle.com
Metric=Generic Alert Log Error Status
Metric Value=0
Timestamp=25/06/2008 12:19:21 PDT
Severity=Clear
Message=0 distinct types of ORA- errors have been found in the alert log.
Notification Rule Name=Database Availability and Critical States
Notification Rule Owner=SYSMAN

The Message indicates: 0 distinct types of ORA- errors have been found in the alert log.

However, checking in EM Grid Control shows that the warning and/or critical alerts that have been
raised for the Generic Alert Log Error metric have still not been cleared manually.

 

Changes

 

Cause

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