Adding an MSAD/LDAP User Directory Causes Shared Services To Take a Long Time To Start

(Doc ID 1078758.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion BI+ - Version 9.3.1.0.00 and later
Information in this document applies to any platform.
***Checked for relevance on 20-Mar-2012***
***Checked for relevance on 11-Dec-2013***


Symptoms

Adding a new MSAD/LDAP User Directory causes the starting of Shared Services to take a long time.

1. Add a new MSAD/LDAP User Directory using the Shared Services User Management Console.

2. Stop and start Shared Services. Starting takes a long time, i.e. up to 15 minutes.

3. The CSS.XML (v9x)/CSSConfig (v11+) now contains references to the new MSAD/LDAP User Directory.

4. Cannot launch the SS User Management Console. "Page cannot be displayed" error.
 

Cause

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