Error When Changing The Native User Password In Shared Services And Workspace

(Doc ID 1238894.1)

Last updated on MAY 31, 2018

Applies to:

Hyperion BI+ - Version: and later   [Release: 11.1 and later ]
Information in this document applies to any platform.


Scenario #1
1. Login to Shared Services
2. Right Click on a Native User > Properties
3. Provide the Current Password, New Password
4. Click OK. It throws the following error
"31:1101:JNDI error"
Scenario #2
1. Login to Workspace.
2. Click File-Preferences > Authentication Tab.
3. Provide the New password.
4. Click OK. It throws the following error
"Preferences failed to save correctly:
CommitUserPrefs:user failed with message preferences failed to save correctly"


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms