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Error When Changing The Native User Password In Shared Services And Workspace (Doc ID 1238894.1)

Last updated on MAY 31, 2018

Applies to:

Hyperion BI+ - Version: 11.1.1.3.00 and later   [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms

Scenario #1
1. Login to Shared Services
2. Right Click on a Native User > Properties
3. Provide the Current Password, New Password
4. Click OK. It throws the following error
"31:1101:JNDI error"
Scenario #2
1. Login to Workspace.
2. Click File-Preferences > Authentication Tab.
3. Provide the New password.
4. Click OK. It throws the following error
"Preferences failed to save correctly:
CommitUserPrefs:user failed with message preferences failed to save correctly"



Cause

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