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EPM Error: "Failure to Access Shared Services and Workspace Web Applications. No backend server available" (Doc ID 1342047.1)

Last updated on JUNE 15, 2021

Applies to:

Hyperion BI+ - Version 11.1.2.0.00 and later
IBM AIX on POWER Systems (64-bit)
***Checked for relevance on feb 2016***

Symptoms

Facing the following error message when trying to access both Shared Services and Workspace web applications on a newly installed environment :

"Failure of server APACHE bridge: No backend server available for connection: timed out after 10 seconds or idempotent set to OFF. "

EPM diagnostics tool shows multiple failures for all web applications (hosted on Weblogic):

1. APS
2. Calc Manager
3. EAS Console
4. RA-Framework
5. Shared Services webapp (interop)
6. Hyperion Planning

Cause

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In this Document
Symptoms
Cause
Solution


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