Unable to Start Workspace Agent Service (Doc ID 1367286.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 and later
Information in this document applies to any platform.
***Checked for relevance on Feb 2,2015***

Symptoms

Workspace agent stops immediately after starting from windows services or by script startAgent.bat.

workspace agent log file (DEBUG LEVEL) "agent.log" stops at the following message:
<log4j:event logger="com.oracle.cmc.registry.HITRegistryUtil" timestamp="1318412095109" level="DEBUG" thread="start">
<log4j:message><![CDATA[Getting agent by localhost.]]></log4j:message>
</log4j:event>

<log4j:event logger="agent" timestamp="1318412095109" level="ERROR" thread="start">
<log4j:message><![CDATA[java.lang.NullPointerException]]></log4j:message>
</log4j:event>

<log4j:event logger="agent" timestamp="1318412095109" level="INFO" thread="Thread-0">
<log4j:message><![CDATA[shutting down now ....]]></log4j:message>
</log4j:event>

Cause

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