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Unable to Start Workspace Agent Service (Doc ID 1367286.1)

Last updated on JANUARY 31, 2022

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 and later
Information in this document applies to any platform.

Symptoms

Workspace agent stops immediately after starting from windows services or by script startAgent.bat.

workspace agent log file (DEBUG LEVEL) "agent.log" stops at the following message:
<log4j:event logger="com.oracle.cmc.registry.HITRegistryUtil" timestamp="1318412095109" level="DEBUG" thread="start">
<log4j:message><![CDATA[Getting agent by localhost.]]></log4j:message>
</log4j:event>

<log4j:event logger="agent" timestamp="1318412095109" level="ERROR" thread="start">
<log4j:message><![CDATA[java.lang.NullPointerException]]></log4j:message>
</log4j:event>

<log4j:event logger="agent" timestamp="1318412095109" level="INFO" thread="Thread-0">
<log4j:message><![CDATA[shutting down now ....]]></log4j:message>
</log4j:event>

Cause

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In this Document
Symptoms
Cause
Solution


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