Hyperion Planning Error: "An error occurred while processing this page. Check the log for details.Please close the current tab and open application again" (Doc ID 1457366.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 9.3.3.0.00 to 11.1.2.2.000 [Release 9.3 to 11.1]
Information in this document applies to any platform.
***march 30,2015***

Symptoms

When attempting to log into planning, the following error occurs.

ERROR
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An error occurred while processing this page. Check the log for details.Please close the current tab and open application again

In the logs

-----------------------

[SQLServer]Login failed for user <UserName>


STEPS
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The issue can be reproduced at will with the following steps:
1) log into Planning via Work space or Direct URL
2) The mentioned error pops up i.e "An error occurred while processing this page. Check the log for details.Please close the current tab and open application again"

Cause

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