Error Logging into Any EPM System "EPMCSS-00301:Failed to authenticate user.Invalid credentials.Enter valid credentials."

(Doc ID 1486065.1)

Last updated on JANUARY 03, 2018

Applies to:

Hyperion Essbase - Version 11.1.2.0.00 to 11.1.2.2.000 [Release 11.1]
Information in this document applies to any platform.
***Checked for relevance on 30-Jan-2014***

Symptoms

Trying to login to any EPM System component, i.e. Shared Services, Workspace, Essbase Administration Services (EAS), the admin user is getting the error "Invalid login credentials".

                

The error occurs even if:

1.  The user id and password are correct.

2.  All EPM services, i.e. Foundation/Workspace/EAS, are up and running

3.  The RDBMS is up and running.

4.  All the machines on which EPM components are installed are communicating with each other and with RDBMS box.

                                                          

Cause

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