DAC Email Notification Not Working

(Doc ID 1527685.1)

Last updated on FEBRUARY 06, 2018

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.6.5 and later
Information in this document applies to any platform.
*** Currency February 06, 2018 ***

Symptoms

DAC version 10.1.3.4.1

All users Notification level is 10

Email notification TEST is working. But do get any Email notification when the ETL started/finished.


Error from log file when DAC is starting.

INFO: Server Pools created.
70  INFO  Wed Feb 06 10:18:57 EST 2013  Returning an instance of EmailManager...

Feb 6, 2013 10:18:57 AM global
INFO: Returning an instance of EmailManager...
71  FINE  Wed Feb 06 10:18:57 EST 2013  At the start of EmailManager.dispatch

72  INFO  Wed Feb 06 10:18:57 EST 2013  EmailManager.dispatch : Created a message...

Feb 6, 2013 10:18:57 AM global
INFO: EmailManager.dispatch : Created a message...
73  FINE  Wed Feb 06 10:18:57 EST 2013  Starting Inside EmailManager.wrapMessage()

74  FINE  Wed Feb 06 10:18:57 EST 2013  Inside EmailManager.wrapMessage(): template read and closed

javax.mail.MessagingException: Exception reading response;
nested exception is:
      java.net.SocketException: Connection reset
      at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1462)
      at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1260)
      at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)
      at javax.mail.Service.connect(Service.java:275)
      at javax.mail.Service.connect(Service.java:156)
      at javax.mail.Service.connect(Service.java:105)
      at javax.mail.Transport.send0(Transport.java:168)
      at javax.mail.Transport.send(Transport.java:98)
      at com.siebel.etl.email.EmailManager.dispatchJMail(EmailManager.java:531)
      at com.siebel.etl.email.EmailManager.dispatch(EmailManager.java:394)
      at com.siebel.etl.email.EmailManager.safeDispatch(EmailManager.java:353)
      at com.siebel.etl.engine.core.ETL.sendEmail(ETL.java:866)
      at com.siebel.etl.engine.core.ETL.thisETLProcess(ETL.java:303)
      at com.siebel.etl.engine.core.ETL.run(ETL.java:659)
      at com.siebel.etl.engine.core.ETL.execute(ETL.java:911)
      at com.siebel.etl.etlmanager.EtlExecutionManager$1.executeEtlProcess(EtlExecutionManager.java:210)
      at com.siebel.etl.etlmanager.EtlExecutionManager$1.run(EtlExecutionManager.java:165)
      at java.lang.Thread.run(Thread.java:619)
Caused by: java.net.SocketException: Connection reset
      at java.net.SocketInputStream.read(SocketInputStream.java:168)
      at com.sun.mail.util.TraceInputStream.read(TraceInputStream.java:97)
      at java.io.BufferedInputStream.fill(BufferedInputStream.java:218)
      at java.io.BufferedInputStream.read(BufferedInputStream.java:237)
      at com.sun.mail.util.LineInputStream.readLine(LineInputStream.java:75)
      at com.sun.mail.smtp.SMTPTransport.readServerResponse(SMTPTransport.java:1440)
      ... 17 more
75  INFO  Wed Feb 06 10:18:58 EST 2013  Getting actual start timestamp for this ETL

Feb 6, 2013 10:18:58 AM global
INFO: Getting actual start timestamp for this ETL
76  INFO  Wed Feb 06 10:18:58 EST 2013  The actual timestamp is 2013-02-06 10:18:49.759

Feb 6, 2013 10:18:58 AM global
INFO: The actual timestamp is 2013-02-06 10:18:49.759
77  INFO  Wed Feb 06 10:18:58 EST 2013  Initializing ETL parameters.
Feb 6, 2013 10:18:58 AM global
INFO: Initializing ETL parameters.

 

Cause

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