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OBIEE 11g: Error: "[Security:090302]Authentication Failed: User BISystemUser denied" Unable to Log in after LDAP Corruption (Doc ID 1572993.1)

Last updated on AUGUST 02, 2018

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 BP2 to 11.1.1.9.180717 [Release 11g]
Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 BP2 to 11.1.1.9.180717 [Release 11g]
Information in this document applies to any platform.

Symptoms

You have suffered a corruption of your LDAP.  You were unable to sign in to OBIEE 11g.  So you renamed the LDAP folder as LDAP-bak and recovered it. You can log into WebLogic Server console and Enterprise manager.  All BI service are running and you can see the OBIEE log in screen. But you are unable to log into OBIEE with the existing user name and password.

Looking in the bi_server-diagnostics.log file, you see the following error:

[bi_server1] [ERROR] [WSM-00008] [oracle.wsm.resources.security] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 0000JzrTbTi1Bh_pPOt1id1HuLMM000002,0:52] [WSM_POLICY_NAME: oracle/wss_username_token_service_policy] [WEBSERVICE_PORT.name: RpcPort] [APP: OracleRTD#11.1.1] [J2EE_MODULE.name: ws] [WEBSERVICE.name: RpcService] [J2EE_APP.name: OracleRTD_11.1.1] Web service authentication failed.[[
javax.security.auth.login.LoginException: [Security:090304]Authentication Failed: User BISystemUser javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User BISystemUser denied
at oracle.security.jps.internal.jaas.module.authentication.JpsUserAuthenticationLoginModule.login(JpsUserAuthenticationLoginModule.java:71)
at sun.reflect.GeneratedMethodAccessor331.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at javax.security.auth.login.LoginContext.invoke(LoginContext.java:769)
at javax.security.auth.login.LoginContext.access$000(LoginContext.java:186)
at javax.security.auth.login.LoginContext$5.run(LoginContext.java:706)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.login.LoginContext.invokeCreatorPriv(LoginContext.java:703)
at javax.security.auth.login.LoginContext.login(LoginContext.java:575)
at oracle.wsm.security.jps.JpsManager.authenticate(JpsManager.java:235)
at oracle.wsm.security.jps.JpsManager.basicAuthenticate(JpsManager.j

 

Cause

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In this Document
Symptoms
Cause
Solution


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