OBIEE 11g: Error: "[Security:090302]Authentication Failed: User BISystemUser denied" Unable to Log in after LDAP Corruption

(Doc ID 1572993.1)

Last updated on JANUARY 31, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version BP2 and later
Business Intelligence Server Enterprise Edition - Version BP2 and later
Information in this document applies to any platform.


You have suffered a corruption of your LDAP.  You were unable to sign in to OBIEE 11g.  So you renamed the LDAP folder as LDAP-bak and recovered it. You can log into WebLogic Server console and Enterprise manager.  All BI service are running and you can see the OBIEE log in screen. But you are unable to log into OBIEE with the existing user name and password.

Looking in the bi_server-diagnostics.log file, you see the following error:

[bi_server1] [ERROR] [WSM-00008] [] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 0000JzrTbTi1Bh_pPOt1id1HuLMM000002,0:52] [WSM_POLICY_NAME: oracle/wss_username_token_service_policy] [ RpcPort] [APP: OracleRTD#11.1.1] [ ws] [ RpcService] [ OracleRTD_11.1.1] Web service authentication failed.[[ [Security:090304]Authentication Failed: User BISystemUser [Security:090302]Authentication Failed: User BISystemUser denied
at sun.reflect.GeneratedMethodAccessor331.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(
at java.lang.reflect.Method.invoke(
at Method)



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