Lifecycle Management (LCM) Import Fails at Exactly Five Minutes when IIS 7.0 is used as the Web Server and Status Shows "Message Type: Error Message: Cause of failure unavailable"
Last updated on APRIL 17, 2018
Applies to:Hyperion Planning - Version 220.127.116.11.000 and later
Information in this document applies to any platform.
When attempting to perform the Lifecycle Management (LCM) import of applications, the LCM import fails after 5 minutes.
The LCM Migration Status Report Shows the following message:
"Message Type: Error Message: Cause of failure unavailable".
and the following error is seen in the SharedServices_LCM.log:
[FoundationServices0] [ERROR] [EPMLCM-30053] [oracle.EPMLCM] [tid: 28] [userId: <anonymous>] [ecid: 0000K0dkG1l9TcL5qRt1iY1HrHCw0005P1,0] [SRC_CLASS: ?] [APP: SHAREDSERVICES#18.104.22.168] [SRC_METHOD: ?:?] Failed to connect to "http://ABCD.XYZ.COM:80/HyperionPlanning/servlet/HspLCMServlet" while performing explore/listing for application - "XYZ". Received status code - "500" with error message - "Internal Server Error". Possible cause of error Server Down or Not reachable."
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