User Unable to Log into Essbase Administration Services (EAS) After a Crash, Cwallet.sso is Locked / Unavailable
(Doc ID 1588724.1)
Last updated on MAY 04, 2023
Applies to:
Hyperion Profitability and Cost Management - Version 11.1.2.1.606 to 11.1.2.1.606 [Release 11.1]Hyperion Essbase - Version 11.1.2.1.000 and later
Hyperion Essbase Administration Services - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
KM note also covers: "How to re-create a cwallet.sso file on an Essbase Administration Services Server"
Symptoms
System with EAS Server Components on crashed.
- When logging in without SSL, user receives the error message: "Login failed"
- When logging in with SSL, user receives the error message: "Could not connect to Administration Server"
Changes
System crash
file permissions on cwallet.sso changed
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |