EPM Workspace Fails Intermittently Error: "<BEA-000337> <[STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)" (Doc ID 1594504.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.0.00 and later
Information in this document applies to any platform.
**May 6,2015***

Symptoms

Login to EPM Workspace fails intermittently. Weblogic error:

<BEA-000337> <[STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "607" seconds working on the request "Workmanager: weblogic.kernel.Default, Version: 0,  Scheduled=false, Started=true, Started time: 607122 ms", which is more than the configured time (StuckThreadMaxTime) of "600" seconds.
Stack trace: Thread-14 "[STUCK] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'" <alive, suspended, blocked, priority=1, DAEMON> {   -- Blocked trying to get lock: weblogic.jdbc.common.internal.GenericConnectionPool@114d0d5[fat lock]

Cause

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