EPM Workspace Hangs During Login (Doc ID 1643454.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.3.000 and later
Information in this document applies to any platform.
Hyperion BI + 11.1.2.3.000

Symptoms

The Enterprise Performance Management (EPM) Reporting and Analyisis (RBA) services (both agent and webapp) are up and running, but login to EPM Workspace hangs and users cannot login.

There is a firewall between RA agent and RA webapp service.

RA web app log shows stuck thread and timeout errors.

RaFramework0.log shows:

]", which is more than the configured time (StuckThreadMaxTime) of "600" seconds. Stack trace:
Thread-120 "[STUCK] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'" {
  -- Blocked trying to get lock: java.lang.Class@3124bc66[fat lock]
  com.sqribe.WS.transformer.MetaTypeUtil.loadMetaTypes(Unknown Source)
  com.sqribe.WS.WebSQRIBE.loginToRepository(Unknown Source)
  com.sqribe.WS.WebSQRIBE.newUser(Unknown Source)
  com.sqribe.WS.WebSQRIBE.run(Unknown Source)
  com.sqribe.WS.WSBaseServlet.executeRequest(Unknown Source)
  com.sqribe.WS.WSBaseServlet.service(Unknown Source)
  javax.servlet.http.HttpServlet.service(HttpServlet.java:815)
  weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:224)
  weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:108)
  weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:207)
  weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:55)
  com.hyperion.bpm.ServletFilter.doFilter(ServletFilter.java:84)
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:55)
  com.hyperion.bpm.ServletFilter.doFilter2(ServletFilter.java:116)
  com.hyperion.bpm.LocalizationServletFilter.doFilter2(LocalizationServletFilter.java:52)
  com.hyperion.bpm.ServletFilter.doFilter(ServletFilter.java:84)
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:55)
  com.hyperion.i18n.filter.Utf8Filter.doFilter(Unknown Source)
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:55)
  com.brio.one.web.URLSecurityFilter.doFilter(Unknown Source)
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:55)
  oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:119)
  oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:310)
  oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:452)
  oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:103)
  oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:107)
  oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:70)
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:55)
  oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:90)
  weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:55)
  weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3702)
  weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
  weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:308)
  weblogic.security.service.SecurityManager.runAs(SecurityManager.java:116)
  weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2209)
  weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2131)
  weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1457)
  weblogic.work.ExecuteThread.execute(ExecuteThread.java:250)
  weblogic.work.ExecuteThread.run(ExecuteThread.java:213)
}

Cause

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