Enterprise Performance Management Workspace Login Hangs Randomly (Doc ID 1674307.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 11.1.1.3.00 to 11.1.2.3.500 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Login to Workspace hangs randomly. Login page shows message "Authenticating..." and never successfully logs in to Workspace. Issue gets resolved by restarting following service.

EPM 11.1.2.x - Raframework Agent services

EPM 11.1.1.x - Workspace Agent services

Cause

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