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OBIEE 12c: Cannot Cancel A Report Running In A Dashboard (Doc ID 2139888.1)

Last updated on JULY 09, 2018

Applies to:

Business Intelligence Server Enterprise Edition - Version 12.2.1.0.0 and later
Information in this document applies to any platform.

Symptoms

A long-running report is executing in a Dashboard.  After some time (for example, 50-60 minutes), the user clicks on the "To cancel, click here" link in the Dashboard. However, the user sees that the "Working" icon still continued to spin in the Dashboard.

The administrator navigates to Administration > Manage Sessions, locates the report and clicks on the "Cancel" link. Even after many hours later, the user still sees the report Status shows as "Running" and the Action shows as "Cancel (cancelling)".

In the obis1-diagnostic.log, errors such as the following are observed:

[nQSError: 60016] The user cancelled the query with request id ######. [[
file: server/Query/Execution/DbGateway/Oci10g/../Oci8/Src/SQXDGOci8.cpp; line: 401
...
[nQSError: 17001] Oracle Error code: 3135, message: ORA-03135: connection lost contact
 

[nQSError: 60016] The user cancelled the query with request id ######. [[
file: server/Query/Execution/DbGateway/Oci10g/../Oci8/Src/SQXDGOci8.cpp; line: 401
...
[nQSError: 17001] Oracle Error code: 3113, message: ORA-03113: end-of-file on communication channel

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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