Unable To Expand User Directory In Shared Services when using IE 11

(Doc ID 2166823.1)

Last updated on MAY 30, 2018

Applies to:

Hyperion BI+ - Version and later
Information in this document applies to any platform.


In the Shared Services console, you're attempting to expand the User Directory, but nothing happens when you click the "+" icon.  This occurs for Internet Explorer 11 but not for Internet Explorer 9.  It occurs in Mozilla Firefox as well.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms