Unable To Expand User Directory In Shared Services when using IE 11

(Doc ID 2166823.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.3.700 and later
Information in this document applies to any platform.

Symptoms

In the Shared Services console, you're attempting to expand the User Directory, but nothing happens when you click the "+" icon.  This occurs for Internet Explorer 11 but not for Internet Explorer 9.  It occurs in Mozilla Firefox as well.

Cause

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