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When Trying To View Attachments in Account Reconciliation Manager (ARM) "Error 500 Internal Server Error" (Doc ID 2225444.1)

Last updated on MAY 31, 2018

Applies to:

Hyperion Financial Close Management - Version 11.1.2.4.101 and later
Information in this document applies to any platform.

Symptoms

You're viewing a reconciliation in ARM. You double-click on an attachment to view it, but instead of the attached document displaying as expected, a browser error appears: "Error 500 Internal Server Error". An image of that error might also appear in the body of emails that are sent to users as notifications relating to affected reconciliations.

Cause

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