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Unable to Login Administrator Account after patching to 11.1.2.4.343 Error: 'Invalid password or user does not exist' (Doc ID 2243571.1)

Last updated on JUNE 18, 2018

Applies to:

Hyperion Data Relationship Management - Version 11.1.2.4.343 and later
Information in this document applies to any platform.

Symptoms

The customer upgraded from DRM 11.1.2.2.308 to DRM 11.1.2.4.343.
After restarted DRM, "Admin" account cannot login to drm-web-console with "CSS" password.

Error message
'Invalid password or user does not exist'.

Cause

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