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Email Notifications Are Not Being Sent From Close Manager (CM) Or Account Reconciliation Manager (ARM) (Doc ID 2258626.1)

Last updated on JULY 31, 2018

Applies to:

Hyperion Financial Close Management - Version 11.1.2.2.000 and later
Information in this document applies to any platform.

Symptoms

You've set up CM and/or ARM to send email to users for certain circumstances, but users are not receiving any emails. Or users might be receiving some of the emails for which their accounts are configured, but not others.

Changes

This might begin occurring randomly without any known system changes. It also could occur after a Financial Close Management (FCM) patch has been applied, or following a critical system event. 

Cause

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