Email Notifications Are Not Being Sent From Close Manager (CM) Or Account Reconciliation Manager (ARM)
(Doc ID 2258626.1)
Last updated on AUGUST 23, 2024
Applies to:
Hyperion Financial Close Management - Version 11.1.2.2.000 and laterInformation in this document applies to any platform.
Symptoms
You've set up CM and/or ARM to send email to users for certain circumstances, but users are not receiving any emails. Or users might be receiving some of the emails for which their accounts are configured, but not others.
Changes
This might begin occurring randomly without any known system changes. It also could occur after a Financial Close Management (FCM) patch has been applied, or following a critical system event.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |