Intermittent Access Errors When Logging Into The FR Studio "You are not authorized to use this functionality.Contact your administrator." (Doc ID 2266219.1)

Last updated on MAY 22, 2017

Applies to:

Hyperion BI+ - Version 11.1.2.4.705 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.4.705 version, Product Usage

When attempting to login to Financial Reporting Studio,
the following error occurs intermittently.

ERROR
-----------------------
You are not authorized to use this functionality.Contact your administrator.

 

The FinancialReporting instance log has the following error :

<ServletContext-/bea_wls_internal> <[ACTIVE] ExecuteThread: '9' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <> at weblogic.rjvm.http.HTTPServerJVMConnection.acceptJVMConnection(HTTPServerJVMConnection.java:84)
at weblogic.rjvm.http.TunnelLoginServlet.service(TunnelLoginServlet.java:80)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:821)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3696)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2179)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1490)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
The error usually occurs when the HTTP tunneling is not enabled in the Weblogic instance.




BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access the Financial Reporting Studio client consistently.

Cause

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