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Hybrid FDMEE Times Out After 30 Minutes During Extract of Planning Data (Doc ID 2300625.1)

Last updated on APRIL 19, 2018

Applies to:

Hyperion Financial Data Quality Management, Enterprise Edition - Version 11.1.2.4.210 and later
Information in this document applies to any platform.

Symptoms

Customer is trying to extract PBCS data with hybrid on premise FDMEE.

The issue happens when trying to extract data using hybrid on premise FDMEE from EPBCS, PBCS, FCCS, PCMCS or EPRCS. It hs been found that FDMEE On-Premise job fails after running for 30 minutes. This can be clearly seen through the process log as shown below:
2018-03-30 09:33:52,286 INFO  [AIF]: Calling Rest service to submit the job...
2018-03-30 09:34:03,505 INFO  [AIF]: Submitted Rest service job, process Id: 301
2018-03-30 09:34:03,505 DEBUG [AIF]: totalWaitInMinutes: 30
2018-03-30 09:34:03,786 DEBUG [AIF]: Current polled process status is: RUNNING
2018-03-30 09:34:19,286 DEBUG [AIF]: Current polled process status is: RUNNING
2018-03-30 09:34:34,879 DEBUG [AIF]: Current polled process status is: RUNNING

Changes

 

Cause

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