Hyperion Planning: 'Open in Smart View' from Planning Application Returns 'XML Load Error: "An Invalid Character was Found in Text Content"' when SSL is used.

(Doc ID 2323415.1)

Last updated on NOVEMBER 04, 2017

Applies to:

Hyperion Planning - Version 11.1.2.4.006 and later
Information in this document applies to any platform.

Symptoms

When using SSL, 'Open in Smart View' From Planning Application returns
'XML Load Error: "An Invalid Character was Found in Text Content"' on Excel.

Both occur the following.
- IE, Firefox
- ADF UI (true or false)

- Fiddler Trace
[Fiddler] ReadResponse() failed: The server did not return a response for
this request.Server returned 7 bytes.

HTTP Code 504

This works fine when log into workspace via the non-SSL address.

ERROR
-----------------------
XML Load Error: An invalid character was found in text content


Cause

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