HFMWeb Server Cannot Be Stopped

(Doc ID 2379515.1)

Last updated on MARCH 30, 2018

Applies to:

Hyperion Financial Management - Version 11.1.2.4.206 and later
Information in this document applies to any platform.

Symptoms

Schedule to restart all EPM services and found that the HFMWeb server (HFMWeb0) cannot be stopped with a message "already stopped", but the service is still running in the background. So when it starts up again, there is an error.

Scenario:

==========

Week 14Jan schedule (by calling /u01/Oracle/Middleware/user_projects/epmsystem1/bin/stop.sh and start.sh) - Error
-------------------------------------------------------------------------------------------------------------------------------------
Stop: ( Jan 14, 2018 11.37.15 AM ) Pass [T=1] [000 min 00 sec] Stopping HFMWeb (already stopped)
Start:

Error:

=========

weblogic.management.ManagementException: Unable to obtain lock on /u01/Oracle/Middleware/user_projects/domains/EPMSystem/servers/HFMWeb0/tmp/HFMWeb0.lok. Server may already be running
at weblogic.management.internal.ServerLocks.getServerLock(ServerLocks.java:206)
<Jan 14, 2018 11:55:43 AM HKT> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to FAILED>
<Jan 14, 2018 11:55:43 AM HKT> <Error> <WebLogicServer> <BEA-000383> <A critical service failed. The server will shut itself down>

Cause

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