Unknown Exception in HSF Provider

(Doc ID 2395536.1)

Last updated on MAY 14, 2018

Applies to:

Hyperion Strategic Finance - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

A new client installation of 11.1.2.4 is giving the following errors when connecting to Smartview:

Oracle Smart View for Office: Unknown Exception in HSF Provider
Strategic Planning: The request timed out. Contact your administrator to increase netRetryCount and NetRetryInterval

Changes

 New client install.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms