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Intermittent Login Errors Connecting to any EPM Application "EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials." (Doc ID 2454968.1)

Last updated on MARCH 01, 2024

Applies to:

Hyperion Essbase - Version and later
Hyperion Planning - Version and later
Hyperion Data Relationship Management - Version and later
Hyperion BI+ - Version and later
Information in this document applies to any platform.


Users are getting an intermittent login error when logging into any EPM application, i.e. Workspace, Planning, DRM:

EPMCSS-00301: Failed to authenticate user. Invalid credentials. Enter valid credentials.

The SharedServices_Security_Client.log for Foundation has the error: 

EPMCSS-00310: Failed to authenticate user with user directory MSAD. Error getting connection from connection pool. [LDAP: error code 80 - Other]. Verify user directory configuration.



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