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In Hyperion Financial Management (HFM), The First Attempt To Open An Application After A Restart Of Services Fails With Error: "An unexpected error has occurred." (Doc ID 2595042.1)

Last updated on MARCH 10, 2020

Applies to:

Hyperion Financial Management - Version 11.1.2.4.208 to 11.1.2.4.208 [Release 11.1]
Hyperion Financial Data Quality Management, Enterprise Edition - Version 11.1.2.4.220 to 11.1.2.4.220 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Following a restart of services, a user's first attempt to open an HFM application receives error: "An unexpected error has occurred. Check server log or contact your system administrator for more information". A second attempt to open the application succeeds.

Logs might contain the error: "Server <SERVER_NAME> is unavailable, connection could not be established....Connection refused: connect".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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