My Oracle Support Banner

HSF - User Gets Locked Out of HSF. Error: "ORA-28000 The Account Is Locked" (Doc ID 2600633.1)

Last updated on OCTOBER 25, 2023

Applies to:

Hyperion Strategic Finance - Version 11.1.2.4.000 and later
Information in this document applies to any platform.

Symptoms

After days of working in HSF, users are getting locked out  and the  databae configuration gets reset. Sometimes this includes  an error message from the relational database saying: "Unable to obtain lock for registry database ".  This occurs on the same day of the week and around the same time when the lock out occurs.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.