My Oracle Support Banner

Financial Reporting (FR) Export To MS Word Or MS PowerPoint AS An Image Using Smart View Or EPM Workspace Yields An Empty Page (Doc ID 2709845.1)

Last updated on SEPTEMBER 15, 2020

Applies to:

Hyperion BI+ - Version 11.2.1.1.000 and later
Information in this document applies to any platform.

Symptoms

While trying to export an FR report to MS Word or MS PowerPoint as an image either by using a Smart View or through the EPM workspace, it finishes with an empty page having no image crated. While trying to achieve the same export but with selecting document or data table, it works as expected. The following error can be found in Financial Reporting server logs:

<MIDDLEWARE_HOME>\user_projects\domains\EPMSystem\servers\FinancialReporting<#>\logs\FRLogging.log
---------------------------------------------------------------------------------------------------------------------------------------------
[2020-09-09T17:11:32.495-05:00] [FinancialReporting0] [ERROR] [] [oracle.EPMFR.core] [tid: Thread-77] [userId: <anonymous>] [ecid: <ecid#>] [APP: FINANCIALREPORTING] [partition-name: <Partition-Name>] [tenant-name: <Tenant-Name>] [SRC_CLASS: com.hyperion.reporting.printserver.PrintEngineInstanceThread] [SRC_METHOD: instanceToImage] ; nested exception is: [[
java.util.MissingResourceException: Can't find resource for bundle com.hyperion.reporting.printserver.ExportResources, key -1073741515 com.hyperion.reporting.util.HyperionReportException: ; nested exception is:
java.util.MissingResourceException: Can't find resource for bundle com.hyperion.reporting.printserver.ExportResources, key -1073741515
at com.hyperion.reporting.printserver.PrintEngineInstanceThread.instanceToImage(PrintEngineInstanceThread.java:1133)
at com.hyperion.reporting.printserver.PrintEngineInstanceThread.generateInstanceOutput(PrintEngineInstanceThread.java:379)
at com.hyperion.reporting.printserver.PrintEngineInstanceThread.run(PrintEngineInstanceThread.java:242)
Caused by: java.util.MissingResourceException: Can't find resource for bundle com.hyperion.reporting.printserver.ExportResources, key -1073741515
at java.util.ResourceBundle.getObject(ResourceBundle.java:450)
at java.util.ResourceBundle.getString(ResourceBundle.java:407)
at com.hyperion.reporting.printserver.ExportStatusCode.getCodeText(ExportStatusCode.java:279)
at com.hyperion.reporting.printserver.ExportStatusCode.toString(ExportStatusCode.java:300)
at java.lang.String.valueOf(String.java:2994)
at java.lang.StringBuilder.append(StringBuilder.java:131)
at com.hyperion.reporting.printserver.PrintEngineInstanceThread.convertOutsideIn(PrintEngineInstanceThread.java:1367)
at com.hyperion.reporting.printserver.PrintEngineInstanceThread.instanceToImage(PrintEngineInstanceThread.java:1003)
... 2 more
]]
[2020-09-09T17:11:32.496-05:00] [FinancialReporting0] [NOTIFICATION] [] [oracle.EPMFR.performance] [tid: Thread-77] [userId: <anonymous>] [ecid: <ecid#>] [APP: FINANCIALREPORTING] [partition-name: <Partition-Name>] [tenant-name: <Tenant-Name>] [SRC_CLASS: com.hyperion.reporting.util.HRLogTimer] [SRC_METHOD: logTimeEnd] PERF: 0000000154 PrintEngineInstanceThread               generateInstanceOutput - printInstance
[2020-09-09T17:11:32.496-05:00] [FinancialReporting0] [NOTIFICATION] [] [oracle.EPMFR.performance] [tid: Thread-77] [userId: <anonymous>] [ecid: <ecid#>] [APP: FINANCIALREPORTING] [partition-name: <Partition-Name>] [tenant-name: <Tenant-Name>] [SRC_CLASS: com.hyperion.reporting.util.HRLogTimer] [SRC_METHOD: logTimeEnd] PERF: 0000000154 PrintEngineInstanceThread               generateInstanceOutput - print to pdf file
[2020-09-09T17:11:32.496-05:00] [FinancialReporting0] [NOTIFICATION] [00149] [oracle.EPMFR.core] [tid: Thread-77] [userId: <anonymous>] [ecid: <ecid#>] [APP: FINANCIALREPORTING] [partition-name: <Partition-Name>] [tenant-name: <Tenant-Name>] [SRC_CLASS: com.hyperion.reporting.printserver.PrintEngineInstanceThread] [SRC_METHOD: run] Completed printing of book or report
[2020-09-09T17:11:32.496-05:00] [FinancialReporting0] [NOTIFICATION] [] [oracle.EPMFR.core] [tid: Thread-77] [userId: <anonymous>] [ecid: <ecid#>] [APP: FINANCIALREPORTING] [partition-name: <Partition-Name>] [tenant-name: <Tenant-Name>] [SRC_CLASS: com.hyperion.reporting.printserver.PrintEngineInstanceThread] [SRC_METHOD: run] Clearing temp directory <MIDDLEWARE_HOME>\user_projects\epmsystem\FinancialReporting\PDFOutput\-1337579342

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.