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Some Users Are Unable To Login To EPM Workspace Due To An Error: "Loading the module 'wksp.mode' failed" (Doc ID 2717699.1)

Last updated on MARCH 21, 2022

Applies to:

Hyperion BI+ - Version 11.1.2.4.000 and later
Microsoft Windows x64 (64-bit)

Symptoms

1. Some users (native or external) are unable to login to Workspace. Others are unaffected.  The login hangs at "Authenticating user" for a long time and then throws the error: Loading the module 'wksp.mode' failed

Upon clicking OK on that error and then "Show Details", the following is seen:

URI: http://<server>:<port>/workspace/modules/com/oracle/workspace/mode/Adf.jsp
Status: 503 - Service Temporarily Unavailable
Content: text/html
<HTML><HEAD><TITLE>Weblogic Bridge Message</TITLE></HEAD> <BODY><H2>Failure of server APACHE bridge:</H2><P><hr>No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.<hr> </BODY></HTML>


2. The Foundation Services Managed Server keeps restarting every few minutes. The Event Viewer had the following application error:

Faulting application name: HyS9FoundationServices_Foundation1.exe, version: 1.0.0.2, time stamp: 0x512cbfcc
Faulting module name: ntdll.dll, version: 6.1.7601.24559, time stamp: 0x5f28ed4c
Exception code: 0xc00000fd
Fault offset: 0x0000000000031102
Faulting process id: 0x3d08
Faulting application start time: 0x01d6877386c98f4e
Faulting application path: C:\Oracle\Middleware\user_projects\domains\EPMSystem\bin\HyS9FoundationServices_Foundation1.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ...

Cause

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In this Document
Symptoms
Cause
Solution
References


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