The My Profile Image in the Classic Home Page is Missing when Oracle Analytics Server is Accessed via SSO (Doc ID 2719793.1)

Last updated on OCTOBER 21, 2020

Applies to:

Symptoms

Single Sign On (SSO) was configured for Oracle Analytics Server (OAS) via Oracle Access Manager (OAM) and Oracle HTTP Server (OHS) WebGates as per:

         DOC ID 2097038.1 - OBIEE 12c|OAS: How To Configure OBIEE 12c with Oracle Access Manager (OAM) SSO using OHS 12c WebGates for OAM (IAM) 11g and OID 11g (IDM).

When logging in to /analytics via the non-SSO ("direct") URL, see the My Profile image (avatar.png) is displayed.

When logging in to /analytics via the SSO URL, see the My Profile image is not displayed, and instead see only a blank / empty circle.  When this issue is encountered, see the following is observed in the Web Browser > Developer Tools:

In the Console page: Failed to load resource: the server :7777/biinfer/api/v1...?keys=userPicture:1 responded with a status of 404 (Not Found)

In the Network page: Not Found.  The requested URL /biinfer/api/v1/user/profile was not found on this server. 

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.