OBIEE 12.2.1.4: Exporting To Excel Fails With Partial Export Or Error message: "Error generating document" (Doc ID 2734876.1)

Last updated on AUGUST 07, 2024

Applies to:

Symptoms

After applying October CPU, Reports that have been in place for at least a year have started to throw errors when users try to download to Excel.

The download runs but the file is either empty or half empty and contains the message: "Error generating document:"


 

The obips saw.log file contains the following error:

[OBIPS] [ERROR:16] [] [saw.catalog.serviceinstance.getItemInfo] [ecid: #### [tid: ####] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Invalid path () -- R[[
File:serviceinstancecatalog.cpp
Line:1366
Location:
  saw.catalog.serviceinstance.getItemInfo
  saw.views.dashboard.pdf
  saw.subsystems.portal.generatedashboardexcel.currentpage
  saw.subsystems.portal.generatedashboardexcel
  saw.threadpool.downloadpool
  saw.threads
Path:
]]
[OBIPS] [ERROR:10] [] [saw.views.dashboard.pdf] [ecid: ####] [tid: ####] [SI-Name: ] [IDD-Name: ] [IDD-GUID: ] [userId: ] Assertion failure: false at line 18 of handle.cpp
Message: PN3saw4ViewE[[
File:handle.cpp
Line:18
Location:
  saw.views.dashboard.pdf
  saw.subsystems.portal.generatedashboardexcel.currentpage
  saw.subsystems.portal.generatedashboardexcel
  saw.threadpool.downloadpool
  saw.threads

Changes

Cause

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