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Unable to Access Workspace after New Installation and Configuration: "Error 404--Not Found" (Doc ID 2763751.1)

Last updated on MARCH 25, 2021

Applies to:

Hyperion Financial Management - Version 11.2.4.0.000 and later
Hyperion BI+ - Version 11.2.4.0.000 and later
Information in this document applies to any platform.

Symptoms

EPM System Configurator completed with all tasks passing and EPM services started but getting "Error 404--Not Found" when trying to access Workspace URL

 

Configuration log, EPM_ORACLE_INSTANCE/diagnostics/config/wlst_debug.log contains this error:

Errors found in wlst_debug.log:

YYYY-MM-DD HH:MM:SS INFO  [21] com.oracle.cie.domain.assignment.impl.AssignmentServiceInternalImpl - Notifying listeners about AssignmentServiceEvent{type=DOMAIN_INITIALIZED}
YYYY-MM-DD HH:MM:SS SEVERE [21] com.oracle.cie.domain.ConfigMappingHelper - Conneciton not available.
java.sql.SQLRecoverableException: IO Error: Connection reset by peer, Authentication lapse 79617 ms.
    at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:794)
    at oracle.jdbc.driver.PhysicalConnection.connect(PhysicalConnection.java:702)
    at oracle.jdbc.driver.T4CDriverExtension.getConnection(T4CDriverExtension.java:39)
    at oracle.jdbc.driver.OracleDriver.connect(OracleDriver.java:691)
    at com.oracle.cie.domain.jdbc.JDBCConnectionTester.createConnection(JDBCConnectionTester.java:349)
    at com.oracle.cie.domain.jdbc.JDBCConnectionTester.createConnection(JDBCConnectionTester.java:474)
    at com.oracle.cie.domain.jdbc.CommonDBHelper.buildConnection(CommonDBHelper.java:573)
    at com.oracle.cie.domain.jdbc.JdbcConnectionHelper.buildConnection(JdbcConnectionHelper.java:49)
    at com.oracle.cie.domain.jdbc.WlsJdbcConnectionHelper.buildConnection(WlsJdbcConnectionHelper.java:38)
    at com.oracle.cie.domain.ConfigHelper.getLocalDataSourceConnection(ConfigHelper.java:435)
    at com.oracle.cie.domain.ConfigMappingHelper.getLocalDataSourceConnection(ConfigMappingHelper.java:1292)
    at com.oracle.cie.domain.ConfigMappingHelper.retrieveConnection(ConfigMappingHelper.java:123)
    at com.oracle.cie.domain.ConfigMappingHelper.processMappings(ConfigMappingHelper.java:525)
    at com.oracle.cie.domain.WLSConfigMappingHelper.processUpdate(WLSConfigMappingHelper.java:68)
    at com.oracle.cie.domain.progress.template.importer.ImporterGenerationPhase.execute(ImporterGenerationPhase.java:118)
    at com.oracle.cie.domain.progress.AbstractProgressGenerator.run(AbstractProgressGenerator.java:94)
    at java.lang.Thread.run(Thread.java:748)
Caused by: java.io.IOException: Connection reset by peer, Authentication lapse 79617 ms.
    at oracle.jdbc.driver.T4CConnection.logon(T4CConnection.java:790)
    ... 16 more

 

 

Changes

 New Installation with Foundation on Linux

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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