Public Cloud PaaS/IaaS Termination
(Doc ID 2665536.1)
Last updated on SEPTEMBER 08, 2020
CloudAssist Information in this document applies to any platform.
This procedure covers the process requirements for facilitating Public Cloud PaaS/IaaS post-expiration account Terminations, when the customer has no Customer Success Manager or Sales Representative assigned, and requests the Termination of his Cloud Account.
This procedure covers Public Cloud PaaS and IaaS Services only; for SaaS Termination requests please engage with your Customer Success Manager and/or Sales Representative;
This procedure does not cover the requirements for mid-term Cloud Account Terminations – for this, please engage with your Customer Success Manager and/or Sales Representative;
This procedure does not cover the requirements for Cloud Account Termination requests if the customer was assigned a Customer Success Manager and/or Sales Representative who is available to process the request;
This procedure does not cover the Termination of running Instances - this is, primarily, the customer's responsibility. If any issues are encountered in the process of Instances' Termination, please address the issue to the Technical Service Team for the Service corresponding to the Instance pending Termination.
This procedure implies the full Termination of a Cloud Account - if the intended result is the retention of Always Free Services (in the case of a Promotion Account), this will be done automatically → What Happens When the Promotion Expires.
The customer is responsible for performing the Task 1. checkup and for submitting the Service Request and providing all required information.
The Support Engineer is responsible for validating the request, researching the Account and - if a Sales Representative is available - putting the customer in contact with the assigned Sales Representative that may process the request. If no Sales Representative is assigned on the account, the Support Engineer is responsible with initiating the Termination with Billing and ensuring the request is captured and processed.
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