OCI Cloud Assist - Public PaaS/IaaS Cloud Account Termination (Doc ID 2665536.1)

Last updated on NOVEMBER 02, 2023

Applies to:

Purpose

This procedure covers the process requirements for facilitating Public Cloud PaaS/IaaS post-expiration account Terminations, when the customer has no Customer Success Manager or Sales Representative assigned, and requests the Termination of his Cloud Account. 

Scope

• This procedure covers Public Cloud PaaS and IaaS Services only; for SaaS Termination requests please engage with your Customer Success Manager and/or Sales Representative;
• This procedure does not cover the requirements for mid-term Cloud Account Terminations – for this, please engage with your Customer Success Manager and/or Sales Representative;
• This procedure does not cover the requirements for Cloud Account Termination requests if the customer was assigned a Customer Success Manager and/or Sales Representative who is available to process the request;
• This procedure does not cover the Termination of running Instances - this is, primarily, the customer's responsibility. If any issues are encountered in the process of Instances' Termination, please address the issue to the Technical Service Team for the Service corresponding to the Instance pending Termination.
• This procedure implies the full Termination of a Cloud Account - if the intended result is the retention of Always Free Services (in the case of a Promotion Account), this will be done automatically . For more information, see What Happens When the Promotion Expires.

Responsibilities

• You are responsible for performing Task 1. checkup and for submitting the Service Request and providing all required information.
• The Support Engineer is responsible for validating the request, researching the Account and - if a Sales Representative is available - putting the customer in contact with the assigned Sales Representative that may process the request. If no Sales Representative is assigned to the account, the Support Engineer is responsible for initiating the Termination with Billing and ensuring the request is captured and processed.

Details

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