Last updated on MAY 30, 2017
Applies to:JD Edwards EnterpriseOne Tools - Version 8.97 and Prior and later
Information in this document applies to any platform.
EnterpriseOne has the following symptoms:
- Enterprise Server is intermittently unresponsive
- All E1 activities are affected
- UBES fail to be submitted
- Unable to login to HTML / Fat clients
- Business functions fail to execute on the Enterprise Server. You cannot perform any activity during this period.
- Restarting JDE services resolves the issue temporarily. Issue can resurface again after a certain period of time.
- Sometimes JDE will not respond when you try to restart services. You may end up rebooting the server.
- This issue usually occurs when the user/batch load is at its peak.
The following errors appear in the JDENET_N.LOG:
3481 (pid) in routeOutgoingQueue(), unable to send message: sd=3, msgId=31486, msgHost=19x.1xx.7xx.1xx, msgPort=6014, sendingHost=19x.1xx.7xx.1xx, msgType=2002, msgRange=8, krnlName=SAW KERNEL, reqNet=56427, resNet=3481, reqKrnl=56427, resKrnl=3482, msgFlags=2.
3481/166 MAIN_THREAD Thu Oct 28 13:06:48.597056 netqueue.c1089
Maximum Msgs stored in jdenet_n queue, Msg discarded: destPid=3482, targetKernel=F, msgId=3572447, msgHost=19x.1xx.7xx.1xx, msgPort=6014, sendingHost=19x.1xx.7xx.1xx, msgType=2038, msgRange=8, reqNet=7490, resNet=3481, reqKrnl=7490, resKrnl=0, msgFlags=32770
Increase in server load (usually caused by the increase in number of concurrent users or increase in the number of reports submitted to the server) or Tools upgrade.
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