E1: JAS: WEB Client Shows Blank Screen for New Environment

(Doc ID 1278657.1)

Last updated on DECEMBER 06, 2017

Applies to:

JD Edwards EnterpriseOne Tools - Version 8.97 and later
Information in this document applies to any platform.

Symptoms

When logging into an HTML/Web client, there is a blank screen and no menus are displayed.  The HTML/JAS server writes the following errors to the E1ROOT.LOG:

22 dic 2010 08:25:24,109 [SEVERE] - [JAS] NullPointerException caught in the JDEOWDirect.processServerRequest(): | User Name : JDE, Environment : JHS900, Role : *ALL java.lang.NullPointerException

java.lang.NullPointerException

at com.jdedwards.database.services.packagelookup.PackageLookupService.getSpecManifest(Unknown Source)

at com.jdedwards.database.services.spec.SpecMapControler.fromDiscovering(Unknown Source)

at com.jdedwards.database.services.spec.SpecMapControler.fromDiscovering(Unknown Source)

at com.jdedwards.database.services.spec.SpecMapControler.evaluateState(Unknown Source)

at com.jdedwards.database.services.spec.SpecMapControler.allowSpecAccess(Unknown Source)

at com.jdedwards.database.services.spec.SerializedSpecMap.checkSpecAccess(Unknown Source)

at com.jdedwards.database.services.spec.SerializedSpecMap.getSpec(Unknown Source)
...
...
...

Cause

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