E1: JAS: Troubleshooting Guide for the Error Message: An Unknown JAS Sign in Error Occurred
(Doc ID 1381299.1)
Last updated on DECEMBER 26, 2023
Applies to:
JD Edwards EnterpriseOne Tools - Version SP24 and laterInformation in this document applies to any platform.
Purpose
This document provides information on how to troubleshoot the error message:
An unknown JAS sign in error occurred. Please contact System Administrator.
This message appears when logging into an HTML Client OR Web Development Client. This issue can occur with varying messages and in various JAS debugging logs.
Troubleshooting Steps
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In this Document
| Purpose |
| Troubleshooting Steps |
| When login to HTML / Web Client |
| ISSUE 1 - ArrayIndexOutOfBoundsException: |
| ISSUE 2 - com.jdedwards.jas.JDESignon.getUserLanguage |
| ISSUE 3 - Database Connection failed for DataSource System - 812: |
| ISSUE 4 - Could not find F95820A : |
| ISSUE 5 - OCM_DEFAULT_ENTRY_NOT_FOUND - The OCM does not contain a default entry for environment: |
| ISSUE 6 - updateableResultSetTimeout=-1 causing Connection and socket write error: |
| ISSUE 8 - Unable to login to EnterpriseOne "An unknown JAS sign in error occurred" after a JDE User has been created. |
| ISSUE 11 - JAS Sign in Error issue while connecting to JDE. "Outofmemory" errors occuring on Websphere 7 web servers, blocking clients from being able to sign into web server. |
| When login to a Web Development Client |
| ISSUE 1 - User is unable to login to the WEBDEV client. |
| ISSUE 2 - Exception occured in the JDESignon.jdeSignon():BuildUserSession Failed. [DATA_SOURCE_NOT_FOUND] Data source for F00921, TBLE not found. |
| References |