My Oracle Support Banner

E1: 17: Setup for Service and Warranty Management Case Escalations Using Notification Method (Doc ID 1465356.1)

Last updated on NOVEMBER 27, 2020

Applies to:

JD Edwards EnterpriseOne Service Management - Version 8.11 SP1 and later
Information in this document applies to any platform.

Purpose

This document is part of an Information Center - to see other documents related to Case Management and Service & Warranty Management, please use the links provided below:

Information Center: JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Information Center: Using JD Edwards EnterpriseOne Case Management and Service & Warranty Management Product > Note 1465356.1

This document is meant to demonstrate the set up process of Case Escalations in a general sense, with the Workflow Process CALLESCAL set up with "Demo Data." This document does not document how to manipulate, or code, Workflow.  Please see the Enterprise Workflow Management Guide for reference to the uses of Workflow.

NOTE: In the screen prints below, user details / customer name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Product name test environment).  Any similarity to actual persons, living or deceased, is purely coincidental and not intended in any manner.

Scope

 

Details

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Purpose
Scope
Details
 Introduction
 Set up the Escalation Distribution List
 Set up the Parent Escalation Distribution List
 Set up the Parent/Child Distribution List
 Set up CALLESCAL Workflow Process
 Set up the Header Workflow Information
 Set up Case Management
 Run Case Escalation
References

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.