This document is meant to demonstrate the set up process of Case Escalations in a general sense, with the Workflow Process CALLESCAL set up with "Demo Data." This document does not document how to manipulate, or code, Workflow. Please see the Enterprise Workflow Management Guide for reference to the uses of Workflow.
NOTE: In the screen prints below, user details / customer name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Product name test environment). Any similarity to actual persons, living or deceased, is purely coincidental and not intended in any manner.
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