E1: 17: Setup for Service and Warranty Management Case Escalations Using Notification Method
(Doc ID 1465356.1)
Last updated on OCTOBER 25, 2023
Applies to:
JD Edwards EnterpriseOne Service Management - Version 8.11 SP1 and later Information in this document applies to any platform.
Purpose
This document is meant to demonstrate the set up process of Case Escalations in a general sense, with the Workflow Process CALLESCAL set up with "Demo Data." This document does not document how to manipulate, or code, Workflow. Please see the Enterprise Workflow Management Guide for reference to the uses of Workflow.
NOTE: In the screen prints below, user details / customer name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Product name test environment). Any similarity to actual persons, living or deceased, is purely coincidental and not intended in any manner.
Scope
Details
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