E1: 17: Service and Warranty Management Equipment FAQ (Doc ID 1491232.1)

Last updated on AUGUST 01, 2024

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.

This document will answer commonly asked questions on Equipment add and update.

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Purpose

Question 1: What causes the error, "Duplicate Serial Number Not Allowed," when creating an Install Base record?

Question 2: How can the Extension table (F1217) be deleted if Fixed Asset records (F1201) were accidently created?

Question 3: How is the Equipment number or Asset number field updated to the Sales Order Detail File (F4211)?

Question 4: Why does running the Equipment Master Update (R17024) over a Direct Ship sales order fail to create an equipment record?

Question 5: In program P1702, Table F1217, a UDC 17/PC, Product Component exists, field name PRODC. The help text states 'The components that make an equipment number or components associated with a customer site'. What does this do?

Question 6: How can equipment numbers be displayed in descending sequence in the Equipment Master (P1701)?

Question 7: How can Install Base/Equipment records (F1217 and extension files) be created from Asset Master records (F1201)?

Question 8: What files are associated with the Product Model and Product Family fields on the Additional System Info, Service/Warranty tab in both Item Master (P4101) and Item Branch (P41026)?

Question 9: Are the DCD1 through DCD5 User Defined Disposition Codes from the F4117 / F41171 used in E1- SWM?

Question 10: Adding an equipment master record or when changing an existing equipment's Site/Customer information should create/update the F1731. Why is the F1731 not created or updated?

Question 11: Why is the Proof Of Purchase Flag (WRF in P1702) checked or set to 1 in the Equipment Master and what sets it?

Question 12: When the R17024, Installed Base Update is run over an existing Installed Base record after a manual change is made to an Installed Base record, is there any audit trail of the changes made?

Question 13: How to assign a unique customer number to a site address book record?

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.