E1: 17: Service and Warranty Management Equipment FAQ
(Doc ID 1491232.1)
Last updated on AUGUST 01, 2024
Applies to:
JD Edwards EnterpriseOne Service Management - Version XE and laterInformation in this document applies to any platform.
Purpose
This document will answer commonly asked questions on Equipment add and update.
Questions and Answers
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In this Document
Purpose |
Questions and Answers |
Question 1: What causes the error, "Duplicate Serial Number Not Allowed," when creating an Install Base record? |
Question 2: How can the Extension table (F1217) be deleted if Fixed Asset records (F1201) were accidently created? |
Question 3: How is the Equipment number or Asset number field updated to the Sales Order Detail File (F4211)? |
Question 4: Why does running the Equipment Master Update (R17024) over a Direct Ship sales order fail to create an equipment record? |
Question 6: How can equipment numbers be displayed in descending sequence in the Equipment Master (P1701)? |
Question 7: How can Install Base/Equipment records (F1217 and extension files) be created from Asset Master records (F1201)? |
Question 8: What files are associated with the Product Model and Product Family fields on the Additional System Info, Service/Warranty tab in both Item Master (P4101) and Item Branch (P41026)? |
Question 9: Are the DCD1 through DCD5 User Defined Disposition Codes from the F4117 / F41171 used in E1- SWM? |
Question 10: Adding an equipment master record or when changing an existing equipment's Site/Customer information should create/update the F1731. Why is the F1731 not created or updated? |
Question 11: Why is the Proof Of Purchase Flag (WRF in P1702) checked or set to 1 in the Equipment Master and what sets it? |
Question 13: How to assign a unique customer number to a site address book record? |
References |