E1: 17: Service and Warranty Management Equipment FAQ
(Doc ID 1491232.1)
Last updated on JUNE 03, 2021
Applies to:JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.
This document will answer commonly asked questions on Equipment add and update.
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In this Document
|Questions and Answers|
|Question 1: What causes the error, "Duplicate Serial Number Not Allowed," when creating an Install Base record?|
|Question 2: How can the Extension table (F1217) be deleted if Fixed Asset records (F1201) were accidently created?|
|Question 3: How is the Equipment number or Asset number field updated to the Sales Order Detail File (F4211)?|
|Question 4: Why does running the Equipment Master Update (R17024) over a Direct Ship sales order fail to create an equipment record?|
|Question 5: In program P1702, Table F1217, a UDC 17/PC, Product Component exists, field name PRODC. The help text states 'The components that make an equipment number or components associated with a customer site'. What does this do?|
|Question 6: How can equipment numbers be displayed in descending sequence in the Equipment Master (P1701)?|
|Question 7: How can Install Base/Equipment records (F1217 and extension files) be created from Asset Master records (F1201)?|
|Question 8: What files are associated with the Product Model and Product Family fields on the Additional System Info, Service/Warranty tab in both Item Master (P4101) and Item Branch (P41026)?|
|Question 9: Are the DCD1 through DCD5 User Defined Disposition Codes from the F4117 / F41171 used in E1- SWM?|
|Question 10: Adding an equipment master record or when changing an existing equipment's Site/Customer information should create/update the F1731. Why is the F1731 not created or updated?|
|Question 11: Why is the Proof Of Purchase Flag (WRF in P1702) checked or set to 1 in the Equipment Master and what sets it?|
|Question 12: When the R17024, Installed Base Update is run over an existing Installed Base record after a manual change is made to an Installed Base record, is there any audit trail of the changes made?|
|Question 13: How to assign a unique customer number to a site address book record?|