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E1: 17: Service and Warranty Management Equipment FAQ (Doc ID 1491232.1)

Last updated on JANUARY 06, 2023

Applies to:

JD Edwards EnterpriseOne Service Management - Version XE and later
Information in this document applies to any platform.


 This document will answer commonly asked questions on Equipment add and update.

Questions and Answers

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In this Document
Questions and Answers
 Question 1:  What causes the error, "Duplicate Serial Number Not Allowed," when creating an Install Base record?
 Question 2:  How can the Extension table (F1217) be deleted if Fixed Asset records (F1201) were accidently created?
 Question 3:  How is the Equipment number or Asset number field updated to the Sales Order Detail File (F4211)?
 Question 4:  Why does running the Equipment Master Update (R17024) over a Direct Ship sales order fail to create an equipment record?
 Question 5:  In program P1702, Table F1217, a UDC 17/PC, Product Component exists, field name PRODC. The help text states 'The components that make an equipment number or components associated with a customer site'.  What does this do?
 Question 6:  How can equipment numbers be displayed in descending sequence in the Equipment Master (P1701)?
 Question 7:  How can Install Base/Equipment records (F1217 and extension files) be created from Asset Master records (F1201)?
 Question 8:  What files are associated with the Product Model and Product Family fields on the Additional System Info, Service/Warranty tab in both Item Master (P4101) and Item Branch (P41026)?
 Question 9:  Are the DCD1 through DCD5 User Defined Disposition Codes from the F4117 / F41171 used in E1- SWM?
 Question 10:  Adding an equipment master record or when changing an existing equipment's Site/Customer information should create/update the F1731.  Why is the F1731 not created or updated?
 Question 11: Why is the Proof Of Purchase Flag (WRF in P1702) checked or set to 1 in the Equipment Master and what sets it?
 Question 12: When the R17024, Installed Base Update is run over an existing Installed Base record after a manual change is made to an Installed Base record, is there any audit trail of the changes made?
 Question 13: How to assign a unique customer number to a site address book record? 

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