My Oracle Support Banner

E1: INST: UPG: Troubleshooting JD Edwards EnterpriseOne Software Platform Pack Install - iSeries AS400 Platform (Doc ID 1528380.1)

Last updated on JUNE 12, 2024

Applies to:

JD Edwards EnterpriseOne Tools - Version SP24 and later
IBM i on POWER Systems


This document provides information and assist customers on troubleshooting the different scenarios, causes and resolutions on installing the JD Edwards EnterpriseOne Enterprise Server - Platform Pack on a iSeries AS400 platform.

The Platform Pack installs these major components:

Rather than transferring all the software from the Deployment Server, the Platform Pack installs the code and database directly to the Enterprise Server. This more direct installation method increases performance during this part of the process. It is especially beneficial in situations in which the Enterprise Server is connected to the Deployment Server using a wide area network (WAN). Since the Deployment Server and Platform Pack have separate Installers, they can be running concurrently which decreases the overall installation time (assuming the Installers are run on different machines).

Refer to this link here for complete JD Edwards EnterpriseOne 9.1 Installation Documentation.

Troubleshooting Steps

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Troubleshooting Steps
 Scenario 1A - Installing EnterpriseOne 9.1 Platform Pack On iSeries Fails - Error: "Error Occurred - Stop Installation of all products."
 Scenario 1B - Unable To Run Platform Pack On AS400 iSeries platform - OS V7R1
 Scenario 2 - Error "NOClassDefFoundError : Run" Running JD Edwards EnterpriseOne 9.0 Platform Pack on iSeries Enterprise Server
 Scenario 3 - AS400 Long File Name Verification Error When Installing Platform Pack - Error: "Qualified object name LONGFILENAME not valid".
 Scenario 4 - Platform Pack for IBM i Returns Error "Not Enough Free Disk Space to Perform Install"
 Scenario 5 - Platform Pack Installer On The iSeries Not Defaulting To Server Name For The Database Name
 Scenario 5A - Same issue on EnterpriseOne 8.12 Platform Pack V6R1- Special Note
 Scenario 6 - Central Object Libraries Do Not Get Created by the Platform Pack on iSeries AS400 server
 Scenario 7 - Platform Pack Install Reset For AS400 iSeries (2nd Attempt) Does Not Install Properly - Until EnterpriseOne 9.0
 Scenario 8 - Platform Pack for iSeries Has Package Tables Missing
 Scenario 9 - iSeries Platform Pack Installer - "VDK_HOME" Environment Variable Not Set Properly - LibVerity.SO File Missing In VERITY" Folder On Enterprise Server
 Scenario 10 - How To - Performance Issues Installing Platform Pack On AS400 iSeries
 Scenario 11 - Platform Pack Failing On Java CMD - iSeries Platform - ERROR: log used before wizard tree is initialized: ERROR in class
 Scenario 12 - AS400 iSeries Security Level
 Scenario 13 - Platform Pack Failing On Java CMD - Error: Unrecoverable error - Java program completed with exit code 1005
 Scenario 14 - Platform Pack is going to ftp files to the AS400, but it fails with Error code: 229 Entering Extended Passive Mode
  Scenario 15 - Oracle Universal Installer fails to install Platform Pack to new LPAR on the iSeries
  Scenario 16 - CPF2264 : User profile JDE not allowed to be a group member.

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.